| About Us Phone-finder are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Phonefinder teclan Kilcoy House Tore Ross-shire IV6 7RZ United Kingdom Phone: 0845 868 9380 Fax: 0870 479 2683 Email: info [at] teclan [dot] com My VAT Registration Number |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our standard charge to the UK is £4.95 (subject to VAT at the prevailing rate). |
| Delivery Schedule We dispatch your order right away if the order is received before 4.00 pm and is in stock. We will normally send your order to you in 3 business days. Please note that this is not guaranteed. If you require a quicker delivery please put a note on the specail instructions. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All products are covered by a full manufacturer's guarantee, in addition to your statutory rights..> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 868 9380 (International +44 0845 868 9380) or fax us on 0870 479 2683 or write to us at teclan Kilcoy House Tore Ross-shire IV6 7RZ United Kingdom |
| Privacy Policy Phone-finder do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Faulty or damaged items should be returned as soon as possible, and in any case within 28 days, for refund or exchange. They should be returned in their original packaging to the following address. teclan Unit 6 7 Canal Road Inverness IV3 8NF Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
